Hand embroidery work in progress of a floral pattern with a blue flower in a wooden hoop, next to embroidery scissors and colorful thread.

My Commitment to Quality

I pour my heart and countless hours into every piece of hand embroidery, and my greatest wish is for you to love your new artwork. I take extreme care in packaging each order to ensure it arrives safely to you.

If you have any questions or concerns about your order, please do not hesitate to [contact me].

Damaged Items

In the unfortunate event that your item arrives damaged during shipping, please contact me within 48 hours of delivery.

To be eligible for a refund or exchange, please email me with:

  • Your order number.
  • A clear photo of the damaged item and the packaging.

Once the damage is verified, I will provide you with a pre-paid shipping label to return the item. After I receive the returned piece, you may choose between:

  • A full refund to your original payment method.Please allow 5-10 business days for the refund to appear on your statement.
  • An exchange for another available item of equal value.

Returns and Exchanges

Due to the unique, one-of-a-kind nature of my handmade art, I do not accept returns or exchanges for any reason other than damage during shipping. Please be sure to read the product descriptions and view the photos carefully before making a purchase.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized orders.
  • Gift cards.
  • Damage caused by accident or improper use after the item has been safely delivered to you.

Need help?

Contact me for questions related to refunds and returns.