FAQ

Below are answers to some of the questions I’m asked most often. If you can’t find what you’re looking for, please contact me—I’ll be happy to help.

Orders & Shipping

How will my artwork be packaged?

Every piece is packed with great care and securely protected so that it arrives safely.

How long will it take to receive my order?

Orders are usually prepared within 3–5 business days. Delivery times vary by destination. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Do you ship internationally?

Yes, I ship to select countries. International buyers are responsible for any customs duties, import taxes, or other fees that may apply in their country.

Returns & Refunds

What is your return policy?

Because every artwork is a unique, one-of-a-kind piece, all sales are final. I’m unable to accept returns or exchanges unless an item is damaged in transit.

What should I do if my order arrives damaged?

Please contact me within 48 hours of delivery and include your order number and clear photos of the damage. I’ll help arrange the return and offer either a full refund or an exchange, where possible.

About the Art

Are your embroidery pieces entirely handmade?

Yes. I design and stitch every piece by hand, giving each artwork the time and attention it needs.

Can I request a custom or personalized piece?

I occasionally accept commissions. Please contact me with your idea, and we can discuss what might be possible. Custom orders are final and cannot be returned or exchanged.

Privacy & Security

Is my payment information secure?

Yes. Payments are securely processed by PayPal, and I never see or store your full card details.

To learn more about how your information is handled, please read my Privacy Policy.