Privacy Policy

Your privacy is incredibly important to me. My name is Lissyluo, and I am the artist and owner behind lissyluo.com. This Privacy Policy explains what personal information I collect from you when you visit my website, how I use it, and how I keep it safe.

What Information I Collect and Why

I only collect information that is necessary to run my shop and blog, and to provide you with the best possible experience.

When You Make a Purchase: When you buy one of my embroidery pieces, I collect your name, email address, shipping address, and billing address. I need this information to process your payment, ship your order, and contact you if there are any issues with your purchase.
When You Use My Contact Form: If you reach out to me through the contact form, I collect your name and email address so that I can reply to your message.
When You Leave a Blog Comment: If you leave a comment on a blog post, WordPress collects your name, email address, and IP address. This is to help prevent spam and to notify you of replies if you choose to subscribe.
Website Analytics: Like most websites, I use analytics tools (like Google Analytics) to understand how visitors use my site. This collects anonymous data such as your general location (e.g., country), browser type, and which pages you visited. This helps me see what content is popular and how I can improve my website.

Important Note on Payments: Your payment is processed by a secure third-party payment processor (PayPal). I never see or store your full credit card information.

Cookies

My website uses cookies. Cookies are small text files that are stored on your device to help the site function properly. For example, they are used to:

Keep items in your shopping cart.
Remember if you are logged in.
Help my analytics tools gather anonymous data.

You can control and manage cookies through your web browser’s settings.

I respect your privacy and do not sell your personal information to anyone. I only share it with trusted third parties who help me run my website and business:

Payment Processors: I share your order information with my payment processors (PayPal) to securely process your payment.
Shipping Carriers: I provide your name and address to shipping carriers (e.g., USPS, Royal Mail, etc.) to deliver your order.
Google Analytics: To help me understand my website traffic.

How Long I Keep Your Information

I keep your information only for as long as necessary:

Order Information: I retain order details for tax and accounting purposes for 5 years.
Contact Form Entries & Blog Comments: I keep these indefinitely so I can refer back to our conversations, unless you ask me to delete them.

Your Rights Over Your Data

You have the right to your information. You can request to:

See the personal data I hold about you.
Correct any inaccurate information.
Have your personal data erased.

To make a request, please contact me at lixiluo66@gmail.com or through my [Contact Page].

Data Security

I take the security of your data seriously. My website is protected with a Secure Sockets Layer (SSL) certificate (you can see the padlock icon in your browser’s address bar), which encrypts the information you provide. I also use trusted plugins and strong passwords to protect my site.

Changes to This Policy

I may update this Privacy Policy from time to time. The most recent version will always be posted on this page, with the “Last Updated” date at the top.

Contact Me

If you have any questions about this Privacy Policy, please don’t hesitate to contact me at lixiluo66@gmail.com.