Here are answers to some common questions. My goal is to make everything clear and simple. If your question isn’t answered here, please feel free to [contact me]

Orders & Shipping

How is my artwork packaged?

I take extreme care in packaging every piece to ensure it arrives safely. Each order is well-protected to prevent damage during its journey to you.

How long will it take to receive my order?

Orders are typically processed within [3-5] business days. Shipping times vary depending on your location. You will receive a confirmation email with tracking information once your order has shipped.

Do you ship internationally?

Yes, I ship to select countries. Please note that international buyers are responsible for any customs and import taxes that may apply.

Orders & Shipping

What is your return policy?

Because each piece is a unique, one-of-a-kind work of art, all sales are final. I do not accept returns or exchanges unless the item is damaged during shipping.

What should I do if my order arrives damaged?

In the unfortunate event your artwork arrives damaged, please contact me within 48 hours of delivery with your order number and a clear photo of the damage. I will arrange for a return and offer you a full refund or an exchange.

For full details, please review our complete [Refund & Return Policy].

About the Art

Are your embroidery pieces truly handmade?

Yes, absolutely. I pour my heart and countless hours into designing and stitching every single piece by hand.

Can I request a custom or personalized order?

I sometimes accept commissions for custom work. Please [contact me] with your ideas to discuss possibilities. Note that custom orders are non-returnable.

Privacy & Security

Is my payment information secure?

Yes. Your payment is processed through a secure, trusted payment processor (PayPal). I never see or store your full credit card details.

For more information on how your data is handled, please read my full [Privacy Policy].